After Sales Services

Complaints

Dealer, from receipt of the Product, will have a maximum period of 15 calendar days to send Fakuline, SL any claim regarding to the suplied product. After that period, the products will be considered aproved and accepted by the Dealer.

The claims must be done through our website www.stockin24.com, or sending an email to info@fakuline.com. There must be include the following information:

  • Invoice number.
  • Brand and model.
  • IMEI number or SIM’s card phone number or produtcs Serial Number.
  • How many pieces do you want to return?
  • The reason for returning.

Once we receive all this information, Fakuline, SL has the right to accept or not the claim. In afirmative case, we will assign a RMA number  to the reclamation. We will only accept the return in these cases:

  • Returned produtcs must be sealed and the in same conditions that were sold.
  • Returned produtcs must come with the invoice and RMA number.
  • Once you receive the RMA number, have to send the phones in a period of 10 days. After this period, produtcs returning option will be canceled. 

The Dealer must pay delivery costs, with the exception of Fakuline, SL expressly authorized cases.

Warranty:

We work with an official technical service of different and most ordered brands. We always recommend to our customers to contact with nearest official technical service, the assistance is faster and more effective. The warranty is given by the manufacturer, and only covers technical faults. Anyway, Fakuline, SL can help the Dealer with this warranty claims if he needs. 

The claim must be done through our website www.stockin24.com, or sending an email to info@fakuline.com. There you must fill the following information:

  • Invoice number.
  • Brand and model.
  • IMEI number.
  • How many pieces do you want to return?
  • The reason for returning the phones.

Fakuline, SL will check all claims and returned goods, and will send these to our official technical service. Once the phone is checked, in case to works correctly or has not got described faults, the client must pay the return costs. In case to any product presents technical faults, and these are covered by the warranty, once the phone is repaired, the technical service will ship it to our warehouse. Then, the Dealer will have to pay the return costs.

In case to manage the guarantee directly with the technical service, the return costs use to be covered by the manufacturer.